Shipping

SHIPPING

Diamelles is extremely proud to now offer free shipping on all orders in over 185 countries worldwide. It makes us extremely happy knowing we can ship our products to people from far and wide. We will continue to do this and improve our services to go above and beyond all expectations.

HOW IS MY ORDER BEING SHIPPED?

Our packages are located in different warehouses all over the world. Doing this means we ship all parcels depending on the quantity of your products. We rely on several couriers to deliver your order as soon as possible, this could be USPS, UPS, FedEx, DHL or normal post.

DO YOU SHIP WORLDWIDE?

Indeed we do. This is one of our best services we offer to our customers. We provide free shipping worldwide to over 185 countries. However, there may be some locations in which we cannot ship too. If this is the case, you will be contacted as a matter of emergency, receiving a full refund for your goods.

WHAT ABOUT CUSTOMS?

We are not responsible for any custom frees once we have shipped the items. When purchasing our products, you consent that one or more of your packages may be shipped to you and you may get a custom fee when they arrive in your country.

    MISSING PACKAGE?

    Occasionally, there may be an issue or a problem with shipping, which is unfortunately out of our control, and comes down to the individual shipping service used, and any possible security/customs hold-up's. If your item has not arrived in the time specified above, please Contact our staff who will be able to assist you further.

    WHEN WILL MY ORDER ARRIVE?

    Because of our worldwide shipping options. Shipping times varies by location. Here are our average estimates:

    LOCATION *ESTIMATED SHIPPING TIME
    United States  12-20 days estimated
    Canada, Europe
    12-22 days estimated
    Australia, New Zealand
    12-22 days estimated
    Central America, South America and Mexico
    2-4 Weeks estimated
    Italy* & Rest of the World  2-5 Weeks estimated

     

    TRACKING INFO:

    Within a week or less of your order being fulfilled
    (shipped), you will receive notification of your 
    tracking number.